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Q1 What type of payment do you receive? Q2 Do you store any information of my credit card? Q3 What type of item will I get? Q4 How soon will I receive my product after purchase? Q5 What happens if I don't receive the product? Q6 What is the warranty policy? Q7 Who is liable for Value Added Sales Tax (VAT)? Q8 Do you have the right to sell? Q9 I have other question to ask Question 1 What type of payment do you receive? All payment will be made via PayPal. Therefore, you can pay by using credit card. Question 2 Do you store any information of my credit card? No. We didn't keep any credit card information. PayPal will handle the entire payment process. Question 3 What type of item will I get? Product will be delivered on DVD to your PayPal registered address. Question 4 How soon will I receive my product after purchase? International shipping may take 7-21 business days to arrive. Product will be sent to the address which is confirmed by PayPal. Question 5 What happens if I don't receive the product? In the event that you do not receive the DVD after 21 business days, we will send out the first replacement DVD for free. After that, subsequent replacement DVD will cost $3. Question 6 What is the warranty policy? The DVD comes with 30-day warranty. If the DVD fails to operate, then we shall send out a replacement DVD for free. Question 7 Who is liable for Value Added Sales Tax (VAT)? Should VAT is charged, purchaser is responsible to know and pay for it. Question 8 Do you have the right to sell? The item listed is in public domain or we own the master resale right. Question 9 I have other question to ask Please click here to contact us. We shall get back to you within 1-2 business days. |
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